FAQs

Q: How secure is shopping with shawlbyvsnow.com?

We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.

SSL encrypts your order information to avoid the decoding of that information by anyone other than shawlbyvsnow.com To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".

We endeavor to make every transaction you make at shawlbyvsnow.com 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at shawlbyvsnow.com

Q: I cannot remove and add items into my shopping cart. Why and how to resolve this?

It should be a memory problem from your browser. Please clear your cache history.

Alternatively, kindly contact us at admin@shawlbyvsnow.com or 03 5523 5872 ( Daily 10 am to 8 pm ) for technical assistance.

Q: I have signed up to shawlbyvsnow.com but cannot login with my password. Why?

One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.

Alternatively, kindly contact us at admin@shawlbyvsnow.com or 03 5523 5872 ( Daily 10 am to 8 pm ) for technical assistance.

Q: I have a user account with shawlbyvsnow.com but forgot my password, what should I do?

It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address ( it must be the same email address you registered with shawlbyvsnow.com ). The password will be sent automatically to the registered email address.

Alternatively, kindly contact us at admin@shawlbyvsnow.com or 03 5523 5872 ( Daily 10 am to 8 pm ) for technical assistance.

Q: I have a user account with  shawlbyvsnow.com, how do I change my personal info and shipping address?

Go to My Account page, login and you can modify your account details there.

Alternatively, kindly contact us at admin@shawlbyvsnow.com or 03 5523 5872 ( Daily 10 am to 8 pm ) for technical assistance.

Q : Can i checkout as guest? or without creating an account?

Yes, you may checkout as guest or with Facebook account.

Q: How do I know  shawlbyvsnow.com latest news and promotions?

Just subscribe to our newsletter here.

Besides, you can also follow us on our official Facebook page or Instagram page to get latest updates about our New Arrivals, Best Seller Products and Special Deal. ( The link can be also found at your footer, just click on the logo to reach the page )

Q: I have received a few emails from  shawlbyvsnow.com. What are Orders Received, Orders Processed and Payment Receipt?

Order Received: This email informs you that shawlbyvsnow.com has received your orders, customer is required to make payment within 24 hour to avoid order from been cancelled. All details regarding payment included bank account details are stated within this email.

Order Processed: This email confirms shawlbyvsnow.com has received your payment and will processyour order soonest.

Order Shipped: This email confirms that  shawlbyvsnow.com has packaged the item to be delivered to your shipping address, all details regarding shipment are included within this email.

Q: I can't find a particular product/item I want from shawlbyvsnow.com online store, what can I do?

Kindly contact us at admin@shawlbyvsnow.com or call us at 03 5523 5872 ( Daily from 10 am - 8 pm ) for further enquiries. We will try our best to assist you or recommend you an alternative.

Q: I want to pay with Paypal, but suddenly my total is different. Is there any charges

There is a charge of 4.0% of your total order. This surcharge will be taken by paypal. LTD.

Q: I came across the name MOLPay in shawlbyvsnow.com, what is MOLPay

shawlbyvsnow.com accepts online banking payment using MOLPay (accredited by Bank Negara Malaysia) and it is a secure online system that offers our customers safe transaction over the internet. MOLPay also uses 3D secure where extra authentication from the bank is required. There is 3.0% surcharge applied by MOLPay.

Q: How do I know if my payment has gone through?

When you submit your payment details, the MOLPay payment service will request authorisation from your Card Issuer and carry out any fraud screening checks on shawlbyvsnow.com. Depending on the outcome of the authorisation request, you will see either a successful or a failed message on screen which will confirm the result of your transaction.

A successful payment will also be confirmed by email. This email will include the details of your purchase and your Transaction ID, which is a unique reference for your payment, and should be quoted on any correspondence with shawlbyvsnow.com. It will be sent by MOLPay to the email address you have provided when entering your payment details.

If you receive more than one email and you have only made one purchase, please contact admin@shawlbyvsnow.com  and inform us that you have placed multiple orders by mistake. We will arrange a refund if necessary.

Q: Why my payment was declined?

This could be for many different reasons, however, MOLPay is not informed of the exact reason why the transaction has been declined. Reasons why your payment was declined include:

  • Some of the card/personal details entered does not match the information held by your Card Issuer
  • You do not have enough cleared funds on your card to cover the amount of the purchase
  • Your card has been reported as lost/stolen and been cancelled by your Card Issuer
  • Your card has or is due to expire and has been replaced by your Card Issuer
  • Your card has recently been replaced by your Card Issuer but not yet activated
  • Your card cannot be used to pay for goods/services in a Cardholder-Not-Present environment (online/over the internet)
    • There may be a problem with your Card Issuer’s authorisation system
    • You haven't activated 3-D Secure (Verified by Visa and MasterCard SecureCode) of your card

If you are sure that one of the reasons above does not apply to your payment attempt, we recommend that you try again. However, should the problem persist, please contact your Card Issuer to find out further information.

If this means you are unable to pay by credit card or Online Banking through MOLPay, please email us at admin@shawlbyvsnow.com

Q : I already make payment, but there is no history at my account?

Please email us at admin@shawlbyvsnow.com or call us at 03 5523 5872 ( Daily from 10 am to 8 pm )for technical assistance

Q : I don't have online banking. Can i transfer using ATM?
Yes u can, please checkout with 'cash deposit/ atm transfer' as your payment method method.

Q : Do you ship internationally?
Yes we do ship internationally. Please see international rates at Delivery Information

Q : How do i know your latest products/promotion/information?

Just subscribe to our newsletter here.

Besides, you can also follow us on our official Facebook page or Instagram page to get latest updates about our New Arrivals, Best Seller Products and Special Deal. ( The link can be also found at your footer, just click on the logo to reach the page )

Q : Can i order trough phone or email?

Yes, you may email us at admin@shawlbyvsnow.com or call us at 03 5523 5872. Please provide your name, address, contact number, email address & item's code. If you already registered account with shawlbyvsnow.com ,kindly provide your email address & item's code only to place order.

Q : What if i received wrong/damage/faulty items?

Please see our returns policy

Q : I hve changed my mind, the products does not suits me. Can i return/exchange?

Unfortunately, no. We have made every effort to display, as accurately as possible, the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. The position of pattern/design may slightly different from what you see ( example : the position of the flowers may at different places).

Q : What is your posting time?

We ship everyday except on first Saturday, Sunday & public holiday.

Monday - Friday : 6 pm
Saturday : 5 pm

Q : I was not available at the address i provided when POS LAJU came. 

Tracking number will be given once posted. If addressee is not available by the time POS Laju at his/her place, we advise her/him to pickup his/her item at nearest POSLAJU branch or call the POS LAJU hotline to arrange second delivery. NO REFUND or EXCHANGE if the parcel returned to us due if customer not available by the time parcel delivered. Also buyer has to top up shipping cost again if parcel returned to us. We dont provide refund if u change your mind by dont want to resend the parcel

Q : I bought online and i received faulty item(s). Can i go straight to your office nd get exchange/refund?

Yes, faulty item is eligible to exchanged at our boutiue. Please bring together with the invoice. Refund will be only given if the faulty items are totally sold out. This can be only done within 3 working days upon receiving the parcel.

 

 

For more assistance, please email at admin@shawlbyvsnow.com or contact at +60 03 5523 5872 ( Daily from 10 am to 8 pm )

Have a very good day!